Returns & Exchanges

At Tony’s Chocolonely, we want you to be 100% happy with your chocolate; if your order arrives damaged or incorrect, please reach out to us within 14 days for a resolution. Due to the perishable nature of our products, we cannot accept returns for chocolate that has been opened or for change of mind.

Return Process

• 1.
  Contact Choco-Support

  Email our team with your order number and a brief explanation of the issue with your bars.

• 2.
  Provide Proof

  Attach a clear photo of the damaged items or the incorrect shipment so we can track the issue back to our bean-to-bar process.

• 3.
  Review Process

  Our team will review your request within 48 hours to determine if a replacement or refund is the best way to make things right.

• 4.
  Receive Your Refund

  Approved refunds will be processed back to your original payment method, or we will ship out a fresh batch of chocolate immediately.